Terms of service

Terms of Service

Last updated: April 13, 2026

Welcome to Fern Wellness Hub (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, products, and services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms.

1. Overview of Services

Fern Wellness Hub is an independent distributor of wellness products from I-FERN Corporation.

We operate an online store powered by Shopify, offering customers access to authentic I-FERN products.

We are not the corporate entity of I-FERN, but an authorized distributor.

2. Eligibility

By using our Services, you confirm that:

You are at least 18 years old
You have the legal capacity to enter into a binding agreement

3. Products and Pricing

All products listed are subject to availability
Prices are displayed in Philippine Peso (₱) and may change without prior notice
We reserve the right to modify or discontinue products at any time

We strive to ensure accuracy, but errors in pricing or product details may occur. We reserve the right to correct such errors and cancel affected orders if necessary.

4. Orders and Payments

A. Order Acceptance

All orders are subject to confirmation and availability
We reserve the right to refuse or cancel any order for any reason

B. Payment Methods

We accept payments via:

GCash
Maya
Debit/Credit Cards
Bank Transfer/Deposit

Payments are processed through third-party providers and must be completed before order processing.

5. Globe Rewards / Voucher Use

For customers redeeming offers via GlobeOne:

Voucher codes must be valid and applied at checkout
Discounts are subject to minimum purchase requirements
Vouchers are non-transferable and cannot be exchanged for cash
Only one voucher may be used per transaction unless otherwise stated
Expired or invalid vouchers will not be honored

We reserve the right to cancel orders with suspected abuse or misuse of voucher systems.

6. Shipping and Delivery

Delivery timelines may vary depending on location and logistics
We are not liable for delays caused by courier services or unforeseen circumstances
Customers are responsible for providing accurate shipping details

Failed deliveries due to incorrect information may result in additional fees.

7. Returns and Refunds

Due to the nature of health and wellness products:

Opened or used items are non-returnable
Returns are only accepted for:
- Damaged items
- Incorrect products received

Claims must be made within 48 hours of delivery with proof (photos/videos).

Refunds or replacements are subject to evaluation.

8. Product Disclaimer

Products sold are food supplements from I-FERN Corporation.

These products are not intended to diagnose, treat, cure, or prevent any disease
Individual results may vary
Always consult a healthcare professional before use, especially if pregnant, nursing, or with medical conditions

9. Intellectual Property

All content on this website—including text, images, logos, and design—is the property of Fern Wellness Hub or its licensors and may not be used without permission.