Shipping policy

Shipping Policy

Last updated: April 13, 2026

Thank you for shopping at Fern Wellness Hub. This Shipping Policy outlines how we handle order processing, delivery, and shipping fees.

1. Shipping Rates

We offer simple and transparent shipping rates:

Nationwide Flat Rate: ₱100
Free Shipping (NCR): All orders within Metro Manila (NCR) qualify for FREE shipping
Free Shipping (Nationwide): Orders with a minimum purchase of ₱1,500 qualify for FREE shipping nationwide

2. Order Processing

Orders are processed within 1–2 business days after payment confirmation
Orders placed on weekends or holidays will be processed on the next business day

3. Delivery Time

Estimated delivery times:

Metro Manila (NCR): 1–3 business days
Provincial Areas: 3–7 business days

Delivery times may vary depending on location, courier availability, and unforeseen circumstances.

4. Shipping Coverage

We deliver nationwide within the Philippines.

5. Order Tracking

Once your order has been shipped, you may receive a notification or update regarding your delivery status.

6. Delays and Issues

While we aim to deliver on time, delays may occur due to:

Weather conditions
High volume of orders
Courier-related issues

We appreciate your understanding in such cases.

7. Incorrect Shipping Details

Please ensure that your shipping information is accurate.

Fern Wellness Hub is not responsible for delays or failed deliveries due to incorrect or incomplete addresses. Additional shipping fees may apply for re-delivery.