Privacy policy

Privacy Policy

Last updated: April 13, 2026

Fern Wellness Hub (“we,” “us,” or “our”) operates this website and online store to provide customers with access to authentic wellness products distributed by I-FERN Corporation (the “Services”).

Fern Wellness Hub is an independent distributor of I-FERN products and is not the corporate entity of I-FERN. We are also powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you use our Services.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We collect personal information necessary to process your orders and provide our Services, including:

  • Contact Information: Name, address, email, phone number
  • Order Information: Products purchased, transaction details
  • Payment Information: Processed securely via third-party payment providers (we do not store full payment details)
  • Device Information: IP address, browser type, device data
  • Usage Data: How you interact with our website

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Coordinate delivery and logistics
  • Provide customer support
  • Send order updates and important notifications
  • Improve our website and customer experience
  • Conduct marketing and promotional activities (with your consent)
  • Comply with legal obligations

3. Relationship with I-FERN Corporation

As an independent distributor of I-FERN Corporation:

  • Product fulfillment, inventory sourcing, and quality assurance may involve coordination with I-FERN’s official systems and distribution channels
  • Certain order details (such as name, address, and order contents) may be shared with I-FERN or its authorized partners strictly for fulfillment and logistics purposes

I-FERN maintains its own data privacy practices, and any data shared with them is handled in accordance with applicable laws and their internal policies.

4. Payments and Third-Party Providers

We use third-party service providers to operate our business, including:

  • Shopify (store platform and hosting)
  • Payment gateways (e.g., GCash, Maya, and card processors)

These providers may collect and process your personal information to complete transactions securely.

We do not store sensitive financial information such as full credit card details.

5. How We Share Your Information

We may share your information with:

  • Service providers (payment processing, shipping, IT support)
  • Logistics partners for order delivery
  • I-FERN Corporation for product fulfillment
  • Authorities when required by law

We do not sell your personal data to third parties.

6. Data Security

We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We recommend that you avoid sharing sensitive information through unsecured channels.

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders
  • Provide our Services
  • Comply with legal and regulatory requirements

8. Your Rights

Under applicable data privacy laws (including the Philippine Data Privacy Act), you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, you may contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage
  • Enhance your shopping experience

You may manage cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our Services are not intended for individuals under 18 years old. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

13. Contact Us

For questions or concerns regarding this Privacy Policy, you may contact:

📧 Email: shop@ifernphilippines.com
📍 Address: Escriva Drive, Ortigas Center, Pasig City, Philippines